Description
Roc Search's Client is currently recruiting for a fantastic contract role for an IT Service Management Engineer.
To perform the necessary technical leadership, facilitation, analysis and design tasks related to the development and support of the technical IT Tools & Processes (ITTP) ecosystem .
Major Responsibilities include:
*Support the design and development of ITSM-related business requirements and ensure correct adherence to design standards
*Provide subject matter expertise in ITSM technologies and how they support relevant ITSM processes
*Be the subject matter expert for all Remedy infrastructure requirements including ARS, mid-tier, email engine, approval engine, etc.
*Provide expertise around the management and administration of Remedy Applications, including Atrium CMDB, Atrium Integrator, product catalogue and integration standards
*Provide development and administration expertise for BMC SRM and MyIT for end user services and service catalogue development
*Provide input into ITSM tools training and testing to ensure adherence to relevant compliance and standards requirements
*Maintain design and engineering standards for system solutions supporting ITSMaaS (IT Service Management as a Service)
*Manage governance processes supporting adherence to the relevant technology standards and development practices across ITTP.
*Address escalated technical support service issues as needed until completion.
*Provide consulting as called upon throughout the enterprise on ITSM-related issues.
Essential Experience
*Bachelor's degree in a computer science, engineering or information technology discipline. An advanced degree and related accreditations a plus.
*Experience working with BMC Remedy/ARS, most of that time preferably in an engineering/developer role.
*Experience of developing integrations with third party products
*Experience of supporting Remedy ITSM/ARS systems in a large scale, enterprise environment
*Experience working with BMC ADDM a distinct advantage
*BMC Remedy AR System certification for Administrator and Developer
*Demonstrable exposure across the full suite of BMC ITSM applications and platform
*ITIL v3 foundation or greater a requirement
*Experience of working with clients in a consulting role
Location: Dublin
Job Type: 12 months Contract
Rate: Market rate
Start Date: Immediate
Apply now for immediate consideration. Please send me a copy of your CV in MS Word format or give me a call.
As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology