Description
Currently recruiting for a fantastic opportunity for a Senior IT Service Management Solution Architect to be based out of one of my clients in Dublin, Ireland on a contract basis.
MAJOR ACCOUNTABILITIES
*Create and maintain design and engineering standards for system solutions supporting ITSMaaS (IT Service Management as a Service) for Novartis.
*Establish and manage governance processes supporting adherence to the relevant technology standards and development practices across ITTP.
*Address escalated technical support service issues as needed until completion.
*Provide consulting as called upon throughout the Novartis enterprise on ITTP architecture-related issues.
*Align ITSM solutions architecture to achieve IT Business priorities such as: IT and Vendor service performance, platform and standards life cycle management leading to reduced cycle times, improved application portfolio rationalization, and driving Novartis IT simplification.
*Ensures adherence to quality standards as defined by the IT Organization
*Ensures appropriate response to audit/IGM assessment findings and recommendations
*Acts as a mentor in the discipline of IT Architecture and influences the personal development of mentees
EDUCATION/EXPERIENCE
*Advanced degree and related accreditations a plus.
*Experience working in the IT function, most of that time preferably in a senior developer/solution architecture role.
*Experience implementing an ITIL based operating model and system solutions.
*Hands-on design and implementation experience in the BMC IT Service Management product suite.
*Experience of BMC ADDM and BMC Atrium CMDB a distinct advantage.
*Experience of working with monitoring suites, particularly from HP, also desirable.
*ITIL v3 foundation or greater a requirement
*Experience of working with clients in a consulting role
Location: Dublin
Position: Permanent
Duration: 12 months
Rate: Market
Apply now for immediate consideration to Kyle Dunning at Roc Search
As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.