ITSM Architect

Dublin  ‐ Onsite
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Description

We are looking for ITSM Architect for an urgent opening with one of our esteemed clients.

Job Title: ITSM Architect
Job Location: Dublin, Ireland
Job type: Contract
MAJOR ACCOUNTABILITIES:

  • Create and maintain design and engineering standards for system solutions supporting ITSMaaS (IT Service Management as a Service).
  • Establish and manage governance processes supporting adherence to the relevant technology standards and development practices across ITTP.
  • Address escalated technical support service issues as needed until completion.
  • Provide consulting as called upon throughout the enterprise on ITTP architecture-related issues.
  • Align ITSM solutions architecture to achieve IT Business priorities such as: IT and Vendor service performance, platform and standards life cycle management leading to reduced cycle times, improved application portfolio rationalization, and driving IT simplification.
  • Ensures adherence to quality standards as defined by the IT Organization
  • Ensures appropriate response to audit/IGM assessment findings and recommendations
  • Acts as a mentor in the discipline of IT Architecture and influences the personal development of mentees

EDUCATION/EXPERIENCE:

  • Experience working in the IT function, most of that time preferably in a senior developer/solution architecture role.
  • Experience implementing an ITIL based operating model and system solutions.
  • Hands-on design and implementation experience in the BMC IT Service Management product suite.
  • Experience of BMC ADDM and BMC Atrium CMDB a distinct advantage.
  • Experience of working with monitoring suites, particularly from HP, also desirable.
  • ITIL v3 foundation or greater a requirement
  • Experience of working with clients in a consulting role

About the Employer
The employer is a multibillion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.
About US
Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.

Start date
Immediate
Duration
Longterm
From
Avance Consulting (Europe) Limited
Published at
09.09.2015
Project ID:
981223
Contract type
Freelance
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