ITSM Solution Architect

Dublin  ‐ Onsite
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Description

Job Title: Senior IT Service Management Solution Architect
Job Type: Contract Opportunity
Job Location: Dublin, Ireland.

This role is responsible to perform the necessary leadership, facilitation, analysis and design tasks related to the development and support of the technical IT Tools & Processes (ITTP) ecosystem across client's business.

The primary responsibilities are to establish:
Target architecture for IT Service Management at Client based primarily around BMC and HP tools suites.
Solution architecture for the primary ITSM relevant tool suites, associated interfaces and supporting modules. (eg BMC Remedy ITSM, BMC ADDM, BMC Atrium (CMDB), HP Sitescope, HP OMI/BSM)
Architecture oversight for the various migration and customer on-boarding projects.

The Responsibilities/required skills are as follows:
Create and maintain design and engineering standards for system solutions supporting ITSMaaS (IT Service Management as a Service) for Client.
Establish and manage governance processes supporting adherence to the relevant technology standards and development practices across ITTP.
Address escalated technical support service issues as needed until completion.
Provide consulting as called upon throughout the Client's enterprise on ITTP architecture-related issues.
Align ITSM solutions architecture to achieve IT Business priorities such as: IT and Vendor service performance, platform and standards life cycle management leading to reduced cycle times, improved application portfolio rationalization, and driving Client's IT simplification.
Ensures adherence to quality standards as defined by the IT Organization
Ensures appropriate response to audit/IGM assessment findings and recommendations
Acts as a mentor in the discipline of IT Architecture and influences the personal development of mentees

Required skills:
Advanced degree and related accreditations a plus.
Strong experience working in the IT function, most of that time preferably in a senior developer/solution architecture role.
Experience implementing an ITIL based operating model and system solutions.
Strong hands-on design and implementation experience in the BMC IT Service Management product suite.
Experience of BMC ADDM and BMC Atrium CMDB a distinct advantage.
Experience of working with monitoring suites, particularly from HP, also desirable.
ITIL v3 foundation or greater a requirement
Experience of working with clients in a consulting role

Start date
ASAP
Duration
6 months
From
Damco Solutions
Published at
10.09.2015
Project ID:
981886
Contract type
Freelance
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