Description
Service Manager - Pharmaceuticals experience
Whitehall Resources are currently looking for a Service Manager for an initial 3 month contract based in Dublin.
Skills/Experience:
- 7+ years of experience within IT, ITIL and Service Management
- 3+ years of experience within the Pharma/Life Science industry preferable
- 5+ years demonstrated experience managing IT services or delivering IT service improvement initiatives.
- Bachelor's degree in a computer science, engineering or information technology discipline (advanced degree and related accreditation a plus)
The SM must also demonstrate strong abilities in the following areas:
- Experience in the application of improvement methodologies in a highly complex IT environment ideally from Service Management or IT outsourcing
- Leadership in delivering cross-divisional, large-scale, complex process improvement initiatives, communicating and collaborating effectively, and ability to influence Senior Business and IT leaders
- Proven experience in managing/leading project improvement teams with the ability to provide direction, manage projects in an ambiguous environment, and creating a results oriented environment delivering against project plans, strategic and tactical objectives.
- Exceptional ability to understand the business strategy and translate the technology/business process solutions in an enabling manner to effect change and achieve objectives
- Strong ability to effectively improve, simplify and streamline common business and IT processes through Lean strategies enabling the removal of complexity, replication and waste.
- Strong communication and persuasion skills including the ability to influence a configure vs. customize approach, create marketing and messaging materials that meet stakeholder preferences for use by the CIO and enterprise architects