Description
SMC Engineer - ITSM Tool Suite 8.1 with other ITSM tools including Kinect Data, SCCM, SCOrch, SCOM.
Skills/Experience:
- Experience with a full life cycle implementation of Remedy ITSM Tool Suite V8.1 with and strong application architectural and foundational knowledge of the Remedy Applications.
- Must have a holistic approach to ITSM Tool Suite 8.1 application development and be familiar with how the various modules work both together and separately.
- Proficient in customizing and implementing ITSM Tool Suite 8.1 Service Request Catalog (SRC) and request fulfillment modules. Kinetic Data experience is a positive.
- Involvement with integrating ITSM Tool Suite 8.1 with other ITSM tools including Kinect Data, SCCM, SCOrch, SCOM.
- Strong interpersonal skills and be able to work independently as well as in a team environment. This includes working with clients to compile requirements for future application development cycles.
- Proficient in all ITSM Tool Suite 8.1 modules, specifically:
- Incident Management
- Problem Management
- Change Management
- Request Fillfilment
- Service Request Catalog
- Configuration Management
- Knowledge management
- Strong working knowledge in the following areas within ITSM Tool Suite 8.1:
- Queries, Forms and reports
- JavaScript
- Display Screens & Options
- Link Files
- Scripts, Wizards, Events & Triggers
- Web Services
- Administration (Roles, Tasks, Profiles, Groups, maintenance, etc.)
- ITIL 2011 Foundation certification and ITIL Intermediate certifications and Remedy Certification Training
- Bachelor's degree and 6+ years of related experience.
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