Experienced Technical Support Engineer

Description

MariaDB Corporation is hiring an expert-level technical support engineer to resolve complex customer issues ranging from software usage and best practices to performance tuning and defect resolution. This position requires advanced troubleshooting skills and creative problem solving capabilities.

We are a "virtual" team, distributed globally, telecommuting via the internet and making heavy use of email, web, IRC, ssh, and similar technologies. Prior experience in this form of working environment is ideal. Candidates must be self-motivated and able to work autonomously.

Job Requirements

4+ years experience with MariaDB or MySQL Server in production Linux environments

Very strong troubleshooting and problem solving skills

Knowledge of database design, administration, and architecture

Strong knowledge of SQL query writing and performance tuning

Excellent written and spoken English communication skills.

Passion for serving customers and solving technical problems

Ability to travel internationally for company-related meetings

Bonuses

Prior MySQL Support Engineer experience

Formal MySQL Server Certifications

Experience with MariaDB MaxScale

Experience with Galera Cluster

Experience in performance-critical environments

Experience with high availability environments and technologies

Experience in software development (C, C++, Java)

Experience with Amazon EC2 and RDS, Microsoft Azure, and Google Cloud

About us

MariaDB Corporation is a recognized leader in open source database solutions for SaaS, cloud and on-premise applications that require high availability, scalability and performance. MariaDB is built by the founder and core engineering team behind MySQL. MariaDB is the new “M” in LAMP, having displaced MySQL as the default database in the Red Hat and SUSE Linux distributions, and has been selected as the database of choice by Rackspace and Pivotal Cloud Foundry for their customers. MariaDB has over 2 million users globally and 500 customers in over 35 countries, including global brands such as Google, Facebook, HP, Wikipedia, Deutsche Telekom, Virgin Mobile and Booking.com.