Customer Experience Solution Consultant

CN  ‐ Onsite
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Description

Customer Experience Solution Consultant

We are currently recruiting for our client, a prestigious telecommunication company, for a Customer Experience Solution Consultant to join their project in China.

Position Title: Customer Experience Solution Consultant
Position Type: Contract
Start Date: September 2015.
Duration: 12 months
Location: Shanghai
Contact: Dalibor Slatki

Responsibilities:
- Responsible for CEO/CMO/CTIO/Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales.
- Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design.
- Datamodelling, Data mining.
- Review operator's customer experience management maturity and analyze gaps.
- Prepare and update consulting delivery documentation.

Qualifications/Skills Required:
- Deep understand CEM strategic organization - framework definition, corresponding role.
- Be familiar with CEM strategy implementation plan, milestones and evolution path solution recommendations.
- Be familiar with CEM solution development & support. Include KPI/SLA models and analysis and data Modeling.
- Be familiar with CEM marketing development and support.
- More than 10 years on CEM and solution, and have deep understanding of operators requirement.
- Be familiar with CEM solution design and CEM network planning.
- Be familiar with output data structure and format by probe.
- Be familiar with main market vendor data interface signal data format, include GB/GI/IUPS/IUCS/ABIS/A etc interface.
- Be familiar with CRM process, such as IBM CEM solution.
- Be familiar with CEM/solution assessment and optimization method, include core network/RF network QOS/DPI solution, include different service, such as Http/ftp/vod.

Please submit your CV Quoting reference: MGDS/CES5405 Or call Dalibor

If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this position to them.

Please note:
1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.

Start date
September 2015
Duration
12 months
From
Manning GmbH
Published at
12.09.2015
Project ID:
983631
Contract type
Freelance
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