Description
Primary ResponsibilitiesFrontline Medical Information Request management:
*Researching and responding to inquiries received via phone, email, internet or mail.
*Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
*Responsible for identifying and recording, or triaging to responsible designee, adverse events and product quality complaints as well as processing fulfillment. Escalated Enquiry Management:
*Exhibits broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).
*Handles escalated MI inquiries from various sources.
*Creates and maintains MI documents by ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers' needs.
*Ensures the alignment of response documents to global/regional/local labeling and licensing for all the Countries we support.
*Maintains compliance with corporate and departmental trainings, SOPs and WIs.
Qualifications:
*Bachelor's degree in a science/health-related field (Pharmacy Degree Preferred).
*Some Pharmacy/Hospital experience preferred
*Medical Information/Pharmaceutical experience preferred
Technical Skill Requirements
*High level of Proficiency in both written and spoken English and one or more of the following languages:
Swedish, Dutch, Spanish, Italian, or Greek.
*Medical Writing experience advantageous.
*Excellent verbal and written
*Excellent verbal and written communication skills.
*Ability to interpret and relay technical information.
Candidates will need to be based in the UK at time of application or have relocation arrangements made prior to applying.