Description
Take this opportunity to consider joining one of the world's most successful organizations! They focus on innovation and smart business practices, and as they continue to grow, they are committed to retaining a small-company feel. Our client located in New York, NY, is currently seeking a Product Support Coordinator to join their team.
They're looking for a tech-savvy individual who loves to connect people with technology. This position will play a key role in assisting our Engineering and Product teams launch AdWords improvements and fulfil client needs. Implement client requests and communicate user feedback to Engineering and Product teams. Troubleshoot technical problems and escalate bug reports. Monitor customer feedback and product performance. Specific to: Ad Format Opt-outs/ins, Re-marketing Search List Ads (RSLA) and Demographics for Search Ads (DFSA).
Responsibilities include:
- Monitoring queue of opt-out/in requests from client
- Prioritize/rank as needed and go to Client accounts to implement the opt-out/in requests
- Support the Marketplace team with client questions, issues, and technical problems
- Work closely with accounts to oversee troubleshooting, quality assurance, also to investigate error messages (using training and Documented guidelines) and escalate when you are unable to resolve
- Will review all responses for opt in/out requests within various databases and manually complete request to opt in or opt out + troubleshooting triage when applicable
- Will apply and complete the implementation of opt-in requests specific for DFSA (Demographic for Search Ads) and RLSA (Re-marketing Lists for Search Ads) as per request
- Opt-out/opt-in requests
- Review opt-out/in requests daily across 40+ whitelists (future consolidation possible via development of custom dashboard or incorporation into ticket management system [Adelphi])
- Implement opt-out/in (eg via AdWords ICS)
- Perform basic troubleshooting for cases when opt-out/in can not be completed (eg error message); troubleshooting and escalation (triage)
- RLSA + DFSA opt-in requests
- Review opt-in requests daily (method of submitting and aggregating requests from Sales tbd; future possibility of incorporation into ticket management system [Adelphi]
- Complete opt-in requests via a set of predefined steps (requires running an AdWords script- created by Engineering and Products Teams)
- Perform basic troubleshooting when opt-in process runs into errors into problems (eg error messages while running the script etc)
- Track work in data sheets (trix) (specific parameters to be tracked/implementation tbd)
Required Qualification:
- Bachelor's degree (Associate's' or technical school) degree or diploma in technology
- Minimum 2 years experience in Product Coordinator role demonstrating core responsibilities of Internet products based technical support or supporting an engineering team
- Social network and Internet savvy
- Mac proficient with above average Excel skills
- Strong verbal and written communication skills
- Positive, can-do attitude
For immediate consideration, please forward all resumes to (see below) or call.
Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named the Best Place to Work in Atlanta by the Atlanta Business
Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 10 years.
For more information about Synergis, please visit the company website.
Synergis is an Equal Opportunity employer.