Description
The Client
ConSol Partners are currently recruiting for a User Researcher position on behalf of our client, a government department in the North East of England.
The Role
My client is a government department based in the North East of England. They are looking for a User Researcher to join their team on a 5 month contractual basis.
On a day to day basis, the role involves:
- Generating new and useful user insights and translate them into features and actions that will allow service/product managers to improve their service for users
- Planning, designing and conducting in-house research to test new service ideas and concept development (including user requirements gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions, and other approaches to ensure the user need is fully understood in the service design)
- Leading the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing
- Working with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material;
- Working closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development
- Designing, Scripting and analysing ad-hoc quantitative surveys
- Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
- Presenting findings, recommendations and customer insights to senior decision makers
- Managing day-to-day operations with a range of usability and market research agencies with accountability for schedules, value for money and deliverables
The Ideal Candidate Will:
- Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments
- Be involved in the wider user research communityidentifying good practices we can adopt and sharing our experiences
- Share knowledge of tools and techniques with technical and non-technical team members in the wider HMRC digital team and across government, acting as mentor to other junior user researcher(s).
- Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
- Proven experience of creating research strategies/approaches
- Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops
- Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
- Confident in explaining user needs to senior civil servants and acting as a persuasive advocate for those needs both within the team and the department at large
- Extensive knowledge of human factors, ethnography, and the user-centered design process for product and service design in an iterative development environment
- Demonstrable knowledge, experience in and passion for user centered design practices
- Proven experience of audience modelling and developing design personas
- Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
- Comfortable working with data, from gathering and analysis through to design and presentation
- Comfortable in the capacity of mentor for other user researcher(s)
- Degree in HCI/Usability/Cognitive Psychology/Market Research or related field is desirable
- Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services
- Experience of identifying user needs of users with accessibility requirements.
We are interviewing for this role immediately please contact for more details. If you feel that you are a good fit for this role, please do not hesitate to apply.
ConSol Partners are an established and leading consultancy within the content, communications and development market. We work alongside some of the world's leading and growing IT organisation on exclusive assignments in order to provide the BEST talent in the industry.