Spare Parts Customer Support Engineer

Description

Spare Parts Customer Support Engineer


Manning Global is recruiting an Spare Parts Customer Support Engineer for our client, a global leading telecommunication company, to be based in Bucharest, Romania.




Position Title
Spare Parts Customer Support Engineer
Position Type
3 months initial contract


Start Date
January 2017


Location
Bucharest, Romania


Contact
Alexandra Marseu |






Responsibilities:
Handle the spare parts service application requested by customer and engineers, and deliver in time.
Follow the service process and trace the logistics status until the service is fulfilled.
Assure the spare parts system is updated with outbound and inbound operation by LSP (logical service provider) based on delivery records - keep clear records of all inbound & outbound parts.
Arrange with customer and engineers to return fault parts back in time.
Provide feedback at request based on the weekly / monthly activity of delivery.
Assure the KPIs are achieved and follow all activities until end.
Assist local Spare part manager to finalize the service parts operation process, warehouse management and account system, assure the smooth logistics channel and prompt parts delivery and return for repair.
Arrange the domestics and international logistics for the spare parts service in Europe region.




Skills:
Bachelor degree in Logistics Management / Enterprise Management / International Business / Economics related, or Telecom / Computer / Electronics major.
1 year of experience in logistics management or warehouse management
Good English and Spanish level.
Good communication skills and high attention to details.
Strong responsibility and goal-oriented.
Similar working experience is preferred - aprox 2 years.
Good skill in Excel is necessary.
Understand telecommunication product technology.
Familiarity with spare parts business process and asset management.
Possess international trade and law knowledge, tax & economic laws etc.












Please submit your CV to:

Quoting reference:
MGAM/SPCS/7809
Or call Alexandra on:

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