Description
Work Location - Rothenberg, GermanyJob Type - Contract
Contract duration - 6 months
JD - Attached
Language Dependency : Germany and English
General Description
Responsibilities :-
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Issues related to Lotus notes client, office 365, OS win7/win10 etc.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Asset request handling
Asset ordering / moving from one location to other location
Asset tracking on all the location
Working on onboarding / off boarding process
Coordinating with vendor on quotation / ordering and delivery
participate on weekly / Monthly call with client / vendor / FSO
Proactive forecasting on asset and issue observed
Technical Requirements
· Technical helpdesk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
· Hands on experience in troubleshooting Lotus Notes
· Windows Operating systems
· Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008, windows2012
· Knowledge of Active Directory, office 365
· ITSM ticketing tools such as Service Now
· Remote desktop connectivity applications like SCCM, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (XP, 2003, 2007, 2010, 2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
· Support for laptop, desktops, and printers
· PDA and blackberry/iPhone support
· Others: Adobe Acrobat and other common desktop applications like Winzip, etc
. Asset mangement life cycle
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills [B2 LEVEL]
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive value and its methodology
Other Skills / Experience
· Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
· Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
· Ability to learn new information quickly and the willingness to do so at all times.
· Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
· Customer Focus
· Teamwork
· Technical Expertise
· Interpersonal Effectiveness
· Concern for Order and Quality
Years of Experience
Total : 3-4 yrs. of University education post High school (B.Sc. or Diploma)
Relevant : 2 - 3+ years of desk side, customer service, and support experience with problem solving involving hardware,