Service Design Specialist

Lancashire  ‐ Onsite
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Description

Service Design Specialist - ITIL V3 - Frameworks - Service Models - OLA's - Service Targets - Transition Management

Our well known Broadcast Client is seeking a Service Design Specialist to create a framework, ITIL aligned, in which SOC related services are designed, delivered and transitioned in to the live Security Operations Centre (SOC)

Key responsibilities:

  • Document, and agree with programme stakeholders, a Service Lifecycle Management Strategy for Information Security Services
  • Create a Service Design Package for each of the identified Information Security Services
  • Document and drive initiatives to keep updated Information Security Service Strategy Design, Operations model. Covering the full ITIL lifecycle and relevant processes
  • Create, document and review the Information Security Service Catalogue
  • Develop procedures for Continual Service Improvement as part of the Service lifecycle
  • Support projects by promoting adherence to the Information Security Service alignment Strategy
  • Ensure that the requirements for ongoing support are aligned to OLA's and service targets are identified and appropriately addressed by projects and service operations

Essentials of the role:

  • Previous experience of working within a Service Design and/or Transition Management team on high value, business critical projects
  • Design of service models that underpin the delivery of Information Security services in an multi-vendor outsourced environment
  • Hands on management of the transition of high availability infrastructure and service projects
  • Understanding of the key commercial/operational drivers and associated interdependencies that typically underpin outsourced managed I.T. services
  • Good understanding of Service Delivery processes

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

Start date
ASAP
From
McGregor Boyall
Published at
15.10.2015
Project ID:
1001664
Contract type
Freelance
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