Description
Our client, an online betting company, is looking for an exceptional Fraud Operations Manager to join their team on an initial 5 month contract based in Hammersmith, London.
This is an operational role reporting into the Head of Fraud with three direct reports and approx. 40 staff to manage. The role will focus on managing the Detection, Aftercare and Identity functions of the department.
Only candidates with strong operational experience will be considered.
* Ongoing, delivery and execution of the 'Fraud Strategy'.
* Ensuring that all fraud activity is identified and accurately investigated on a daily basis and processed to keep fraud losses at an absolute minimum
* Evaluating new technologies and threats, making recommendations to the Head of Fraud to mitigate fraud losses.
* Working with the fraud management team to design and implement a world class fraud strategy.
Key Responsibilities
* Ensuring we maintain a 24 hour/365 day fraud operational capability.
* Providing expert guidance, support, leadership and direction on fraud operational issues.
* Subject matter expert on all fraud operational issues.
* People and stakeholder management responsibility.
* Evaluating new products and operational changes to determine fraud impact.
* Actively working with all areas of the business to minimise fraud losses within the business's risk appetite whilst maintaining excellent customer service.
Essential Skills & Experience
* Numerate with an analytical mind.
* A leader who can demonstrate their ability to motivate staff to strike the correct balance between the provision of excellent customer service and fraud containment
* A full understanding of key legislation, regulatory bodies and best practice deployed in within the fraud specialism.
* Highly developed communication skills and an ability to build and maintain working relationships with the wider business.
* Powerful influencing and problem solving skills with proven track record.
* Ability to manage senior stakeholders in pressured situations to deliver results to tight deadlines.
* Commercially aware and able to effectively deploy a risk based approach when evaluating new fraud initiatives.
* Able to demonstrate an excellent understanding of Money Laundering risks and mitigants.
Desirable Skills & Experience
* Fraud Operations experience in gambling/financial services.
* Anti Money Laundering experience