Description
Job Responsibilities:- Responsible for moderately complex engineering activities associated with one or more technical areas with the telecom function (such as network design, engineering, implementation or operations and user support).
- Monitors overall performance to proactively identify potential issues and tunes, accordingly.
- Performs root cause analysis and implements corrective measures. Works with others to establish and improve processes and procedures.
- Performs moderately complex tasks relating to telecom network operations, installation and maintenance for telecommunications service offerings through the application of business and technical skills (Cisco Systems - Unified Communications Server (UCS) and other Private Branch Exchange (PBX) systems) as required.
- Provides technical support and maintenance for existing and new telecommunications services.
- Provides administration and support for telecom service requests received via service tickets and performs, installs, moves, adds, and changes (IMAC), handling moderately complex issues.
- Configures, deploys, tests, maintains, monitors, and troubleshoots telecommunications network components of a moderately complex nature to provide a secure, high performance network, including services for core LAN/WAN, VOIP(Voice Over Internet Protocol), QOS (Quality of Service, COS (Class of Service, VLAN's Virtual Local Area Network, SBC's (Session Border Controller) and Sip[ (session Initiated Protocol).
- Coordinates reviews and performs repair services in emergency situations.
- Serves as a technical subject matter expert for the resolution of moderately complex telecommunications problems.
- Plans and implements changes to the system; troubleshoots problems in the network, analyzes costs and volume of traffic on the system and informs personnel of the capabilities of the system.
- Implements moderately complex telephony solutions and project plans through the use of applications, which may include Cisco Call Manager, Unity voice Mail, Cisco emergency Responder in a UCS environment. Works with users to analyze feasibility, costs, time and resources needed to add functionality to the platform.
- Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network.
- Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions.
- Interfaces directly with vendor and other IT resources to work on support issues and drive them to resolution quickly and efficiently.
Basic Qualifications:
- Bachelor's Degree and at least 5 years of experience in Voice Communications Systems.
- Experience in configuration and provisioning of Cisco Call Manager, Unity, IOS Gateway and CUSP (Cisco Unified Sip Proxy - SIP PROXY), in a SIP (Session Initiation Protocol) environment.
- Knowledge of the practices and principles of telecommunication systems analysis, planning, design, and problem resolution.
- Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
- Experience with analysing and reporting information in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications: Bachelor's degree in MIS, Computer Science or Engineering.