Network Engineer - East Midlands - 6 months

East Midlands  ‐ Onsite
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Description

My client is currently looking for a Network Engineer to join their team. The job requires you to do the following:

- Escalated service operation support to 1st and 2nd tier engineers

- Pre installation customer solution testing

- Engagement with colleagues, partners and customers to resolve complex technical issues.

- ITIL process understanding and experience

The successful candidate will be experienced in the following:

- TCP/IP, routing, switching

- Solid operational experience of BGP, OSPF, HSRP, PVST

- Qualified to CCNA/JNCIA or equivalent

- QoS policy design

- Excellent analytical and problem solving skills.

- High standard of customer care and experience

- MPLS Core network with Broadband and Ethernet services

- Network monitoring

Duties and responsibilities:

- Provide pre and post installation support to the field based teams

- Ownership to resolution of 3rd line escalated tickets

- Assist and support our desk based Technical Support teams (1st line and 2ndline) on complex incidents

- Perform pre-installation configuration and testing and offer pre-sales support when required

- Work closely with business partners and customers to resolve complex technical queries

- Deliver a first class customer experience in line with our ITIL procedures

- Desk based role but might require some travelling

- Network monitoring

- On call support

Responsibilities:

- Mentoring and support of second-line teams.

- Able to perform occasional out-of-hours changes to customer networks.

- Assisting technical pre-sales in customer solution design.

- Remote assistance for on-site engineers; verification of new circuits, fail-over solutions, fault diagnosis.

- Working with suppliers in fault resolution.
Start date
09/2015
Duration
6 MONTHS
From
Computer Futures
Published at
26.10.2015
Project ID:
1008149
Contract type
Freelance
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