Description
One of our client, an international company in the pharmaceutical industry currently requires aSenior Citrix System Analyst
Start: ASAP
Length: min 12 months
Location: South of Brussels
Mission Description:
- Responsible for installing, configuring, administering, maintaining and managing the global Citrix/terminal server farms infrastructure within the company.
- Assists in the design, planning and implementation of the Global Citrix environment and develops and maintains configurations, deployment and maintenance utilities, documentation, procedures and practices.
- Develops procedures required to maintain and support group and sites needs and ensures this documentation is accurately maintained.
- Assists with defining and maintaining capacity and disaster recovery plans and facilities for this environment.; Expected to assist with group projects, and is responsible for execution of goals Exhibits a high-degree of technical competence in Windows and Citrix environments.
Responsibilities:
" Coordinates, administers and performs Citrix installations, configurations, troubleshooting and maintenance.
" Assists with development of Citrix farm deployment, support and maintenance procedures.
" Troubleshoots and resolves complicated issues within Citrix systems, applications and hardware environment.; Acts as 3rd level escalation support
" Assists with assessing and implementing vendor supplied upgrades, patches and virus updates as related to Citrix farm.
" Work and partner with internal and external contractors and support personnel to ensure proper transitioning and on-going support of operational tasks
" Incident management. Ensure that all HD calls are resolved within defined SLAs and all calls to be correctly allocated or escalated
" Assist project and architecture teams to understand Citrix requirements and define appropriate hardware and software configurations.
" Utilization and maintenance of software tools to monitor and manage Citrix farm, capacity and performance.
" Performs system testing and associated regulatory validations of Citrix environment
" Kepp aware of new technologies and maintain knowleadge.
" Suggest and help realisation of improvement and/or new implementation based on redesign etc. to improve the Citrix, Data Center and server team agility,performance
Skills:
" 3 to 5 years experience in Windows Servers Environment.
" more than 2 years' work experience in the design, implementation and support of Citrix environment
" Experience in regulated and process focused computing environment preferred
" Experience in hardware (VMware) and software virtualisation (AppV) preferred
" Strong knowledge of Microsoft Operating System and affiliated software components
" Strong knowledge of Citrix environment for configuration, performance, capacity and fault management
" Must work well in a team-orientated, highly dynamic environment
" Possess strong diagnostic and analytical skills, with a proactive, detail-oriented focus
" Ability to effectively communicate with internal and external customers and vendors
" Able to communicate both written and verbal in English and French
" Customer service focused
Tasks:
- Capture relevant data
- Understand impact and effect
- Communicate to relevant personnel
- Develop plan of action to include contingency planning
- Escalate the problem as required
- Follow-up and keep the impacted user base informed
- Document incident report and review with team to ensure root cause correction and any additional preventive maintenance activities/base operation tasks required.
Tags: Citrix, Administrator, Windows Server, VMware