Senior SOC Transformation Consultant

CN  ‐ Onsite
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Description

Job Description

  • Responsible for SOC transformation portfolio plan
  • Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design review operator's customer experience management maturity and analyze gaps
  • Prepare and update consulting delivery documentation
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.
  • Ability to communicate with CTO about SOC transformation

Professional Related Working Experience

  • Thorough understanding of operator's O&M organization
  • Strong understanding of customer experience management
  • Real SOC transformation case in operators
  • At least 8-10 years experience in operators' environment or professional customer experience consulting firms
  • With experience in O&M or Customer Care is in priority.
  • Strong ability of development/innovation of new services/use cases.
  • Familiar with M2M, Cloud service, BSS, Digital service etc.
  • Qualification Requirements

    Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing

    Language Skills: English

    Competencies

    • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
    • Able to work independently with minimum supervision and is resourceful
    • Ability to conduct cost/benefit analysis, modelling techniques and methods
    • Self-motivated and ability to work under pressure
    • Good interpersonal skills
    • Reliability and strong organizational skills are a must
    • Strong attention to detail
    • Ability to prioritize multiple tasks to completion
    • Exhibiting initiative in achieving company goals and objectives
    • Good working attitude and analytical skills
    • Proficient in Microsoft Office
    Start date
    ASAP
    Duration
    6 months
    From
    Templeton and Partners
    Published at
    10.11.2015
    Project ID:
    1016468
    Contract type
    Freelance
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