Description
My client is a leading telecoms provider in Europe and they are now looking for a Customer Experience Specialist for a 6 months contract in Dublin, Ireland.
Job Description:
- Responsible for Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales
- Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design, review operator's customer experience management maturity and analyse gaps
- Prepare and update consulting delivery documentation
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs
- Prepare and update design documentation
Working Experience:
- Thorough understanding of operator's organisation
- Strong understanding of customer experience management
- At least 8-10 years experience in operator's environment or professional customer experience consulting firms
- With experience in operator Marketing and Customer Care or CE analytics is in priority.
- Strong ability of development/innovation of new services/use cases.
Requirements:
- Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing
- MBA experiences will be in priority
- Language Skills: English
Competencies:
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Able to work independently with minimum supervision and is resourceful
- Ability to conduct cost/benefit analysis, modelling techniques and methods
- Self-motivated and ability to work under pressure
- Good interpersonal skills
- Reliability and strong organisational skills are a must
- Strong attention to detail
- Ability to prioritise multiple tasks to completion
- Exhibiting initiative in achieving company goals and objectives
- Good working attitude and analytical skills
- Proficient in Microsoft Office
If you feel that you meet the requirements, then please apply now!