Description
Job Role: Technical Support Manager
Base location: Budapest, Hungary
Employment Type: Contract
The Required Skills/Description as follows:
French language is mandatory.
Good experience managing a technical support organization.
Having infrastructure support/operations skills
Should have handled minimum team members between 6 to 10 (L2/L3 staff)
Well versed with SLA management
Knowledge and experience in cloud-based service solutions.
Strong experience in a role involving direct customer contact (internal and external customers).
Strong understanding of Client Server software, networking components, server architectures, performance bottlenecks, network infrastructures.
Ability to manage multiple projects simultaneously.
Significant experience working as part of a team with the ability to prioritize work efforts.
Microsoft Office competency: Word, Excel and PowerPoint.
Experience with Google Docs/Gmail, Jive and Salesforce.com