Description
Some of the day-to-day duties include:- Creates, obtains agreement and implements the configuration management policy and standards
- Agree the scope of the configuration management process, function, controlled items and information to be recorded
- Complete the live project to deliver additional Configuration Item (CI) classes and work with technical teams to source the data to populate new CI classes.
- Develop configuration management standards, plans and procedures (process, tool, maintenance, upgrades, etc.)
- Ensure that changes to the configuration management methods and processes are approved and communicated
- Manage the population of the configuration management system (authorize addition/removal of CI classes) and ensure regular housekeeping
- Perform audits of the system and take corrective action as necessary
- Ensure integrity, data quality and audit-ability of the Configuration Management System
- Run, monitor and action discrepancy reports
- Provide management information about Configuration Management quality and operations including status accounting and reporting
Essential Skills:
- Knowledge and experience maintaining a Configuration Management System
- Experience of working in an ITIL-based environment using an IT Service Management system.
- Demonstrates extensive experience of working in a customer-focused environment
- Experience in managing workload and priorities without supervision.
- Planning and coordination skills
- Analytical and problem solving capabilities
- Experience communicating and dealing with varying levels of management
- Proven experience of working in a multi-national organization with a global customer base
- Proven experience of delivering service in an IT operational environment
- Fluent in business English language - written and verbal.
"Good to Have"
- Experience with LANDesk, as a service management tool an advantage
- Experience with FrontRange as an asset and license management tool an advantage
Education and Qualifications
- Degree educated or experience-led equivalent
- ITIL Configuration Management Practitioner certification
- 5+ years' experience within IT / Customer Services environment
*ALSO, IF YOU HAVE ANY FRIENDS SUITABLE FOR THE POSITION OR COLLEAGUES THAT YOU KNOW ARE FINISHING A CONTRACT SOON PLEASE PASS ON MY DETAILS*
If you are interested in this position please email your CV to me at
NOTE: You must be an EU resident or have a valid STAMP 4 for visa to qualify for this role. Sponsorship not considered.
John Petherbridge | Head of Infrastructure & Networks | Computer Futures
To find out more about Computer Futures please visit www.computerfutures.com
Computer Futures, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales