Description
Summary- The Site Manager oversees complex customer presentations, implementations, and cost reduction initiatives.
- Strong emphasis and focus is given to revenue growth and operational effectiveness.
- The Site Manager provides leadership to a team of associates in the form of coordinating daily activities, providing direction, and offering support and guidance in the functional areas related to outsourced service solutions such as: shipping, receiving, inventory management, chemical tracking, warehousing, glass wash, purchasing, desk top delivery, lab support services.
- A site manager would typically report to a director.
- The Site Manager is Responsible for one or more customers in multiple states, GxP, as well as asset management, scientific services and collaboration with field sales team.
- Acts as a liaison between customer and Director/Region Manager - Site Services.
- Financials: manages budget and expense reports, revenue growth, TOE reduction, and P&L.
- Management includes recruitment, training and supervision, development of metrics, goals and coordination/communication with sales team and customer.
- Directly responsible for developing and synchronizing the team's project list to achieve the Site services growth projections. Secures new Services business with service assessments, analysis, costing, proposal development and presentations to customer management.
- Develops and improves services programs. Identifies new service opportunities and develops requirements, presentations, value propositions, tools and implementation plans
- Coaches and motivates team members to successfully perform job requirements and to meet/exceed goals and objectives; serves as a role model and mentor, in both words and actions, for associates who express and exhibit a desire to pursue individual professional growth and team growth; support team building activities/practices.
- Develops, maintains, and continuously reviews goals and objectives for the department to insure they are in line with the overall corporate goals and objectives; reports on actual performance vs. established goals and objectives; supports continuous improvement practices.
- Plans, develops, and implements programs and procedures within scope of authority with an emphasis on improving department productivity, individual productivity, and corporate profitability; perform staffing, quality and process analysis of Site Services operations
- Provide training and backup to supervisors to perform required tasks.
- Handles personnel administrative duties such as associate performance appraisals, vacation scheduling, etc.
- Supports Director or Region Manager by assisting with requests for proposals (RFP's).
- Drives department safety protocol.
- Perform other duties as assigned.
- Ensures GxP compliance and Good Documentation Practices.
- Brings Value to the customer from personal development in the industry
- Potential to manage Scientific Services.
Experience & Skills:
- Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
- Knowledge of Information Access and ERP Systems; advanced Microsoft Office knowledge with proficiency in Microsoft Word, Excel, PowerPoint and Microsoft Access
- Excellent Customer Service Skills; professional can do attitude
- Demonstrated regard for safety, quality and adherence to protocols, policies and procedures
- Ability to self manage and self motivate; forward thinking
- Flexible, adaptable, and multi task oriented
- Strong verbal and written communication skills; solid presentation skills
- Proven leadership experience with solid interpersonal, coaching, and negotiation skills
- Experience in account development and implementation
- Strong industry knowledge
- Strong customer focus (internal and external) with proven ability to establishing high level customer relationships
- Strong organizational skills with ability to prioritize and manage multiple projects
- Demonstrated conflict resolution, troubleshooting and problem solving skills
- General background/understanding of purchasing, inventory management, and cross referencing
- Ability to make sound business decisions with limited consultation with manager
- Understanding of, and ability to administer policies consistently
- Ability to prepare and deliver presentations to new and existing client teams
- College degree or equivalent experience
- Generally 7-9 years experience, with at least 3 years of leadership and/or supervisory responsibility; proficient interviewing skills
- GMP and GLP training preferred
- Spill containment, IATA, DOT, IMDG and Hazwoper training preferred
- CPR training and OSHA Right to Know preferred
- Six Sigma Lean Training a plus
- Inside Sales experience team preferred
- Experience in account development and implementation