Change Management Agent

Ontario (ON)  ‐ Onsite
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Description

Change Management Agent

Job Title: Change Management Agent

Company: Direct IT Recruiting Inc.

Location: Toronto, Ontario

Status: 6 Month Contract

Job Category: ITIL, Change Management, Project Coordinator

Career Level: Intermediate

Work Experience: 1+ years of Change Management Process, ITIL, ServiceNow, Project Coordinator, Infrastructure

Industry: Financial

DESCRIPTION:

The Change Management Agent will work in conjunction with various Project Managers, support day-to-day change management activities for unrelated, complex project(s), or inter-related projects of a tactical nature within a program.

- Obtain technical requirements for change request ticket(s)

- Determine resource requirements for change request ticket(s)

- Confirm resource availability and secure resources

- Obtain technical details/tasks

- Create implementation plan

- Lead and manage implementation plan reviews

- Create a CHG ticket in ServiceNow

- Schedule change

- Obtain approvals (from manager, stakeholders, etc )

- Obtain tasks acceptance

- Attend project meetings

- Address/follow-up with Manager with any concerns

- Communicate to project team of scheduled change

- Manage/coordinate change implementation (including communication)

- Close successful change or review unsuccessful change

- Work closely with Project Managers, technical subject matter experts SME, vendors

SKILLS:

- Degree in Business Administration, Computer Science, Engineering or equivalent.

- ITIL Foundations certification (an asset).

- 1+ years experience in change management

- Banking experience (an asset)

- 1+ years of ServiceNow (an asset)

- Create ServiceNow change management tickets, achieve approval for tickets and follow through until completion.

- 3 years of technical infrastructure work experience

- Knowledge of SAN, NAS, Databases, Server Backups, VMWare, LAN/WAN, VoIP, Cisco, Cloud, Information Security, Firewalls, Server patches

- Experience and knowledge of change management principles, methodologies and tools.

- Good working knowledge of PowerPoint, Word, Excel, SharePoint, MS Project

- Excellent verbal and written communication skills.

- Ability to create visually appealing materials, simply describing complex concepts

- Project Coordinator skills, able to manage priorities and coordinate many activities at the same time

- Experience with large scale organizational change management projects or programs.

Start date
Immediately
Duration
6 months
From
Direct IT Recruiting INC.
Published at
12.02.2016
Project ID:
1069727
Contract type
Freelance
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