Description
My client a Global Bank are seeking an experienced Operational Governance Manager on an initial 6 Month Contract based in Birmingham. The role will be to provide governance, control and support for the Commercial Banking COO as a governance function. The role will be supporting the Head of Operating Model and Operational Governance in managing operational governance (performance and service level agreements), incident management, supplier relationships and managing the monthly governance forums.
Key Responsibilities
- Governance and Reporting: Delivers or contributes to the production and collation of status reports and relevant management information, ensuring the right level of quality is achieved, across projects and workstreams ensuring these are captured within our Project Management Tool and included at relevant programme management/governance forums.
- Monitoring and Control: Uses analytical thinking to evaluate data, track trends and performance to control, log, manage and monitor performance level agreements highlighting any hot topics with resources, costs, risks, assumptions, change control and budgets. Carries out data compilation, research and analysis and makes recommendations for improvement to processes and/or metrics used in tracking PLAs.
- Incident management: Acts as contact point for incidents relating to performance issues with suppliers, engages appropriate senior management to resolve or inform of the issue and resolution. Is party to regular reviews with suppliers (audit, internal reviews etc.) to represent the business.
- Finance Management: Supports the collation, preparation and updating of financial and forecasting, ensuring that data is accurate, relevant and to right level of quality.
Experience
- Analytical thinking - good experience with data analysis and interpretation
- Stakeholder management
- Facilitated meetings and lead negotiations to a positive conclusion
- Excellent written and spoken communication skills an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
- Built effective networks internally/externally and created opportunities for others to work collaboratively
- Outstanding planning and organisation skills
- A sound knowledge of the UK financial Industry and demonstrated ability to maintain and navigate a large complex organisation using networking skills.
- Basic knowledge of IT hardware, software, operations and networks
- Excellent knowledge of Microsoft Suite eg Excel, PowerPoint
- Proficiency in maintenance of SharePoint sites
- Availability to undertake travel required for the role eg, visits to other internal offices London/Sheffield/Coventry/Birmingham
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