Surepay Technical Support Engineer

QA  ‐ Onsite
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Description

Surepay Customer Technical Advocate expert :
Acting as a liaison on Surepay technical issues

Investigating and replying to customer technical enquiries for Surepay (under maintenance contract) related to:
1- HW/SW configurations.
2- NEs contracted features description.
3- System capacity, QoS and other engineering issues.
4- NE call handling and processing scenarios.
5-Identifying and isolating technical problems that occur -supplied Surepay product due to multi-vendor system growth or call processing issues
Supporting TSSC and NOC team in data collection and analysis.
Scheduling and synchronizing all kind of Surepay maintenance activities with different stakeholders ( CE deployment team, NOC,TSSC L2/L3)
Improving and suggesting best maintenance practices
Providing support to help research, identify and isolate technical problems that occur in Surepay due to multi-vendor system growth or call processing issues.
Following Surepay HW& SW security and risk alerts and recommending needed corrective actions
Skills needed:
Relevant years of hands-on experience on former Alcatel-Lucent Online Charging System (Surepay, eSM, RMS & UMF)
Experience in Decision Graphs manipulating (Recharge, E-commerce, USSD query and validation)
Experience in Vortex operation
Experience in tariff and promotions configuration
Experience in Diameter, LDAP, Sigtran, CORBA and ecgs interfaces
Experience in RTE (Robo Tester Engine) is a Plus

Start date
04/04/2016
Duration
9 weeks
From
Morson International (IT)
Published at
30.03.2016
Project ID:
1100402
Contract type
Freelance
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