Description
Surepay Customer Technical Advocate expert :
Acting as a liaison on Surepay technical issues
Investigating and replying to customer technical enquiries for Surepay (under maintenance contract) related to:
1- HW/SW configurations.
2- NEs contracted features description.
3- System capacity, QoS and other engineering issues.
4- NE call handling and processing scenarios.
5-Identifying and isolating technical problems that occur -supplied Surepay product due to multi-vendor system growth or call processing issues
Supporting TSSC and NOC team in data collection and analysis.
Scheduling and synchronizing all kind of Surepay maintenance activities with different stakeholders ( CE deployment team, NOC,TSSC L2/L3)
Improving and suggesting best maintenance practices
Providing support to help research, identify and isolate technical problems that occur in Surepay due to multi-vendor system growth or call processing issues.
Following Surepay HW& SW security and risk alerts and recommending needed corrective actions
Skills needed:
Relevant years of hands-on experience on former Alcatel-Lucent Online Charging System (Surepay, eSM, RMS & UMF)
Experience in Decision Graphs manipulating (Recharge, E-commerce, USSD query and validation)
Experience in Vortex operation
Experience in tariff and promotions configuration
Experience in Diameter, LDAP, Sigtran, CORBA and ecgs interfaces
Experience in RTE (Robo Tester Engine) is a Plus