Commercial Resolution Manager

Job type:
on-site
Start:
05/0002
Duration:
2 Months
From:
Orgtel
Place:
London
Date:
03/31/2016
Country:
flag_no United Kingdom
project ID:
1100898

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Commercial Resolution Manager

Commercial Resolution Manager

Commercial Resolution Manager

My Client, a tier one bank, are looking for a Commercial Resolution Manager to join their Complaints, Disputes, and Litigation Team to handle customer complaints and disputes relating to complex products in a fair and reasonable way.

The successful Commercial Resolution Manager will be supporting Case Directors in the management of a portfolio of complaints and litigation cases.

London

Up to £500/day for exceptional candidates

2 Month contract (this is mainly due to Account Reporting Cycles - contractors who perform well are expected to be extended)

Key accountabilities of the successful Commercial Resolution Manager:
  • Support the Case Directors in the design, analysis and strategic direction of the settlement to be offered to the complainant or litigant.
  • Co-ordinate all internal stakeholders to ensure agreement to and sign-off of the redress requirements and strategy.
  • Ensure the execution of agreed redress strategy (including amendments and rebooking onto various trading platforms as undertaken).
  • Proactively communicate case information to relevant stakeholders and proactively manage the portfolio.
  • Attend weekly panel meetings with key stakeholders of the Bank to opine on interest rate derivative and/or fixed rate loan complaints.
  • Undertake the pricing of complex portfolios of interest rate hedging products.


The Successful Commercial Resolution Manager's necessary skills/experience are:
  • An in depth knowledge of statutory and regulatory requirements
  • Specialist knowledge of Interest Rate Derivative products
  • A self-starting attitude with a flexible and team focused approach
  • The ability to liaise effectively with and influence internal and external stakeholders
  • The ability to communicate effectively at all levels and across different audiences
  • General knowledge of the SME/Retail commercial client base
  • Knowledge of corporate finance, credit policy within SME/Retail Commercial
  • Technical knowledge of Interest Rate Derivative Products
  • Excellent verbal and written communication skills
  • Risk, Compliance and Regulatory Management


This is an exciting opportunity with extensions expected for successful candidates. (There is also a possibility for this role to convert to a permanent hire)

If you are interested and meet the requirements for this Commercial Resolution Manager then please apply immediately as the client is looking to move quickly.

Key words: Complaints, Disputes, Litigation, Case-Handler, Case Director, Complaints Portfolio Management, Complaints Resolution, Complaints Handling, Commercial Resolution Management, Interest Rate Derivatives, Retail SME, Corporate Finance, Credit Policy

To find out more about Orgtel please visit www.orgtel.com

Orgtel, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales