Description
Commercial Resolution Manager
My Client, a tier one bank, are looking for a Commercial Resolution Manager to join their Complaints, Disputes, and Litigation Team to handle customer complaints and disputes relating to complex products in a fair and reasonable way.
The successful Commercial Resolution Manager will be supporting Case Directors in the management of a portfolio of complaints and litigation cases.
London
Up to £500/day for exceptional candidates
2 Month contract (this is mainly due to Account Reporting Cycles - contractors who perform well are expected to be extended)
Key accountabilities of the successful Commercial Resolution Manager:
- Support the Case Directors in the design, analysis and strategic direction of the settlement to be offered to the complainant or litigant.
- Co-ordinate all internal stakeholders to ensure agreement to and sign-off of the redress requirements and strategy.
- Ensure the execution of agreed redress strategy (including amendments and rebooking onto various trading platforms as undertaken).
- Proactively communicate case information to relevant stakeholders and proactively manage the portfolio.
- Attend weekly panel meetings with key stakeholders of the Bank to opine on interest rate derivative and/or fixed rate loan complaints.
- Undertake the pricing of complex portfolios of interest rate hedging products.
The Successful Commercial Resolution Manager's necessary skills/experience are:
- An in depth knowledge of statutory and regulatory requirements
- Specialist knowledge of Interest Rate Derivative products
- A self-starting attitude with a flexible and team focused approach
- The ability to liaise effectively with and influence internal and external stakeholders
- The ability to communicate effectively at all levels and across different audiences
- General knowledge of the SME/Retail commercial client base
- Knowledge of corporate finance, credit policy within SME/Retail Commercial
- Technical knowledge of Interest Rate Derivative Products
- Excellent verbal and written communication skills
- Risk, Compliance and Regulatory Management
This is an exciting opportunity with extensions expected for successful candidates. (There is also a possibility for this role to convert to a permanent hire)
If you are interested and meet the requirements for this Commercial Resolution Manager then please apply immediately as the client is looking to move quickly.
Key words: Complaints, Disputes, Litigation, Case-Handler, Case Director, Complaints Portfolio Management, Complaints Resolution, Complaints Handling, Commercial Resolution Management, Interest Rate Derivatives, Retail SME, Corporate Finance, Credit Policy
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