Commercial Resolution Manager

Job type:
01 May
2 months
flag_no United Kingdom
project ID:

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Commercial Resolution Manager

My Client, a tier one bank, are looking for a Commercial Resolution Manager to join their Complaints, Disputes, and Litigation Team to handle customer complaints and disputes relating to complex products in a fair and reasonable way.

The successful Commercial Resolution Manager will be supporting Case Directors in the management of a portfolio of complaints and litigation cases.


Up to £500/day for exceptional candidates

2 Month contract (this is mainly due to Account Reporting Cycles - contractors who perform well are expected to be extended)

Key accountabilities of the successful Commercial Resolution Manager:

  • Support the Case Directors in the design, analysis and strategic direction of the settlement to be offered to the complainant or litigant.
  • Co-ordinate all internal stakeholders to ensure agreement to and sign-off of the redress requirements and strategy.
  • Ensure the execution of agreed redress strategy (including amendments and rebooking onto various trading platforms as undertaken).
  • Proactively communicate case information to relevant stakeholders and proactively manage the portfolio.
  • Attend weekly panel meetings with key stakeholders of the Bank to opine on interest rate derivative and/or fixed rate loan complaints.
  • Undertake the pricing of complex portfolios of interest rate hedging products.

The Successful Commercial Resolution Manager's necessary skills/experience are:

  • An in depth knowledge of statutory and regulatory requirements
  • Specialist knowledge of Interest Rate Derivative products
  • A self-starting attitude with a flexible and team focused approach
  • The ability to liaise effectively with and influence internal and external stakeholders
  • The ability to communicate effectively at all levels and across different audiences
  • General knowledge of the SME/Retail commercial client base
  • Knowledge of corporate finance, credit policy within SME/Retail Commercial
  • Technical knowledge of Interest Rate Derivative Products
  • Excellent verbal and written communication skills
  • Risk, Compliance and Regulatory Management

This is an exciting opportunity with extensions expected for successful candidates. (There is also a possibility for this role to convert to a permanent hire)

If you are interested and meet the requirements for this Commercial Resolution Manager then please apply immediately as the client is looking to move quickly.

Key words: Complaints, Disputes, Litigation, Case-Handler, Case Director, Complaints Portfolio Management, Complaints Resolution, Complaints Handling, Commercial Resolution Management, Interest Rate Derivatives, Retail SME, Corporate Finance, Credit Policy

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