Description
I am currently looking for a Customer Service FMCG Account Manager to join my client's global FMCG organisation. We are a leading global supply chain and currently looking for strong customer service and account managers, possessing the ability to maintain strong working partnerships with all our customers (internal & external) and to proactively manage and co-ordinate all aspects of the supply chain. You will be our single point of contact to lead/co-ordinate supply chain activities as directed by COE.
Key Responsibilities
*To proactively manage all customer orders in a timely and accurate manner using initiative, influence and problem solving skills in order to ensure their delivery requirements are met.
*Manage customer specific processes and bespoke procedures for order fulfilment.
*Managing a demanding customer base - both end users (OEMs) and distributors
*Manage unwelcome change and react appropriately to unforeseen circumstances.
*Support for assigned sales and internal contacts in the field, ensure the professional and timely handling of all complaints and adjustments.
*Initiation of root cause analysis and implement the corrective action
*Independent, and proactive communication to fulfil customer needs
*Project leadership and project team involvement dependent on business and functional requirements.
*Identify and communicate unusual demand patterns and knowledge of gained and lost business. Supply forecast information based on business/customer intelligence.
*Ability to manage through a hybrid order management system and manage all calls to a set quality standard
Experience:
*Minimum degree level or equivalent, and experience in a commercial environment
*Proficient in all Microsoft packages eg Word, Excel, and PowerPoint
*Knowledge of SAP preferable
*Competent in the requirements of delivering a high standard of Customer Service to both internal and external contacts