Description
For our client, a major pharmaceutical company, we are looking for a
Specialist Regional Service Center EMEA (60%) (m/f)
Reference: -en
Start: 06/16
Duration: 12 MM+
Place: in Basel region
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Support IT service desk with 2nd Level support
- Help team in global site administration with software deployment, coordination and update of computers (Windows Patches, Software updates etc.)
- Implement software package pilot and deployment services to ensure consistent deployment of applications to desktop environment
- Provide transparent information to sites and customers on upcoming software deployment
- SPOC for HPSM CI Librarian activities
- Perform CI (and Assignment Group) creation and modification in the CMDB as well as providing consultancy service for HPSM CI-based design & strategy by adhering to the SLA
Your qualifications
- Experience working as Supporter, Helpdesk agent or similar
- Knowledge using HPSM
- Good grasp of Windows operating system as user
- Team Player and flexible to cover different time zones globally
- Structured approach and task management (ability to handle multiple incoming requests)
- Flexible and transparent with workload and tasks, self-organized and detail-oriented
- Ability to work / communicate effectively in English speaking business environment (business fluent in speaking and writing)
Skills:
- IT service manager
- Helpdesk/support