Description
SUBJECT AND DESCRIPTION
Job Summary
Ensure and supervise the planning and execution of quality assurance activities.
ROLES AND RESPONSIBILITIES
Assist in the definition of the unit's strategy, plans, policies, projects and service levels.
Keep abreast of global and local best practice as it relates to the unit's activities.
Develop Quality Assurance standards, plans, procedures and templates and ensure compliance in the organization
Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
Assist in identifying required resources, personnel and funding to achieve the unit/function's strategy.
Establish and maintain relationships with key internal and external stakeholders
Responsible for transaction monitoring activities in the unit in order to ensure that established IT Quality Assurance systems are effective
Responsible for providing staff with standard and quality awareness training, tools and techniques.
Ensure prompt Quality Assurance review of ongoing IT projects.
Evaluate IT Quality Assurance status on a regular basis and recommend suitable best practice solutions to the senior management as required.
Ensure prompt, frequent and appropriate update of QA review work programs/checklists for the various processes and activities within the IT function.
Assist in implementing the function's work programs and plans in line with agreed upon procedures and guidelines.
Assist in implementing the organization's Continuous Improvement initiatives
Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
Manage inter-functional relations to ensure synergy across the various departmental functions.
Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
Prepare/compile agreed periodic QA activity and performance reports for the attention of the senior management.
Perform any other duties as assigned by the senior management within quality management scope as above.
EDUCATION AND EXPERIENCE
First degree or equivalent in a relevant discipline.
Minimum of five (5) years relevant work experience.