Description
Our well established financial services client has exciting opportunities for experienced Senior Complaints Handlers (x2) to join their team based in Central London to resolve both standard and Ombudsman Complaints. You will also play an important part in the root cause analysis of all complaints as well as the production and management of MI within the team.
Key Responsibilities:- You will have responsibility for taking ownership of complaints and ensuring resolutions are fit purpose, meet service standards, adhere to tight deadlines, quality and accuracy. You will produce and review MI & reports with consideration to given to root cause analysis.
Essential skills:- You should have a demonstrable history handling both standard and Ombudsman complaints and ideally have worked within the financial services sector. You must have a strong understanding of FSA/FCA regulations (in regards to complaint handling) paired with a sound understanding of MI requirements, production/management and root cause analysis. Excellent letter writing, planning, communication and stakeholder engagement skills are essential.
Fantastic opportunity with a reputable company offering competitive rates. Please contact Bre Sawyers for further information (see below)
Reed Specialist Recruitment Limited is an employment agency and employment business.