Description
Role: Salesforce Trainer/Adoption Manager
Job type: Contract
Location: London
This is a fantastic Salesforce Trainer/Adoption Manager opportunity to work with a Global Media Company.
Purpose of role
We are searching for a confident and outgoing Salesforce Administrator who will be responsible for training sales and operations users across 11 Countries. They must be a self starter, motivated by the desire to ensure users are correctly trained and able to use Salesforce effectively.
Key role accountabilities
- Creating and running a Salesforce training programme.
- Upskilling and educating users.
- Maintaining training material.
- Identifying and overcoming challenges with Salesforce adoption.
- Keeping users skills current - in line with Salesforce new product releases.
- Providing end user support.
Key role responsibilities
- Work within a centralized Salesforce team to deliver high quality training to a variety of Salesforce end users.
- To define and implement a rolling Salesforce training programme.
- To regularly deliver training modules to users via a range of channels: including in person, via Skype, conference call, workshops, video.
- To meticulously maintain the Salesforce training collateral.
- Regularly publish and deliver new training via Learncore and Chatter.
- Communicate effectively in both verbal (day-to-day discussions, team meetings) and written forms (requirements and design specifications) with local and remote team members.
- Be an evangelist for Salesforce proactively driving adoption and benefits realization.
Skills Required
- Highly organised with experience of managing and delivering training programmes.
- The ability to confidently and clearly deliver training to large groups of people.
- Someone with the gravitas to act as an ambassador of Salesforce.
- A thorough working knowledge of Salesforce functionality.
- Demonstrable experience of implementing Salesforce solutions.
- Must be a Self Starter, ability to work independently.
Qualifications
- 3+ years salesforce system admin experience.
- ADM 201 am advantage
- Degree or equivalent qualification in a relevant subject.
Highly Desirable
- An internal Salesforce Customer Success background.