Description
Position: SAN Analyst
Location: Columbia, SC
Duration: 12 + Months
Job Description:
- Support run operations of SAN technologies. Troubleshoot break/fix issues and respond to service requests on these technologies. Perform analysis related to noted technologies as it relates to processes and procedures. Participate in Disaster recovery. Configure and maintain SAN systems with advanced troubleshooting experience and skills. Monitor SAN performance. Monitor use of shared systems for capacity and utilization. Train less experienced personnel in monitoring and maintaining SAN systems. Troubleshoot advanced problems and streamline problem resolution procedures.
Description:
- 25% Responsible for storage area network (SAN) planning, architecture design and engineering. Determines feasibility from technical and economic perspectives. Evaluates equipment specifications and process requirements to conceive a practical design Compiles and analyzes operational data and directs tests to establish standard for new designs or modifications to existing equipment, systems, or processes.
- 25% Plans and evaluates complex SAN systems and makes recommendations for resources required to develop, maintain and/or expand service levels. Provides consultative support to facilitate design and to resolve design problems. May also monitor SAN performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- 20% Administers use, capacity and performance of SAN systems. Focuses on multiple aspects of SAN operations across multiple platforms. Works with end users and vendors to resolve server issues.
- Upgrades and configures SAN devices from multiple vendors.
- 20% Maintains effective relationships with customers to ensure appropriate levels of support. Schedules, plans, and performs system health checks across environments.
- 20% Confers with users to resolve problems affecting server performance. Validates and adjusts server configuration as needed. Generates SAN utilization/trending/error reports as requested. Observes and controls the status and performance of all components of SAN/system facilities.
- 20% Maintains control of SAN devices. Control access to, and authorization level of devices. Maintains effective security/backup and disaster recovery processes and systems. Performs data backups and disaster recovery operations as needed.
- 5% Address vulnerabilities within audit-mandated time frames. Ensure server compliance with audit requirements. Participates in continuous review and remediation to ensure that processes meet changing business unit conditions.
- 10% Creates and maintains process and procedure documentation. Provides feedback on commonly encountered problems and misunderstandings to enhance user documentation and/or training programs etc. Works with others to establish and improve processes and procedures.
- 5% Updates knowledge and skills to keep up with rapid advancements in server administration technology.
Education:
- Bachelor's Degree in Computer Science, IS, or job related degree.
- OR 4 years of combined education and work experience.
- OR extra 4 years job related experience.
Technical Background:
- Storage Area Network (SAN) or related experience.
- Hands-on skills with IBM storage arrays and respective storage management systems. (Required)
- Hands-on skills AND experience with Cisco fabric Switches. (Required)
- Experience in enterprise-class data centers is preferred. (Highly Desired)
Daily Job Responsibilities:
- Operational responsibilities for storage area network (SAN) storage arrays and switch fabric
- Provide technical leadership to team members
- Assist with capacity management
- Review performance metrics and make recommendations for improvement
- Perform maintenance activities
SYSTEM(S) THE CONTRACTOR WILL INTERACT WITH/BE RESPONSIBLE FOR:
- Storage arrays and storage management systems from EMC, Hitachi, and IBM. SAN fabric Switches from Cisco with some Brocade.
PRIMARY WORKING RELATIONSHIP(S) INSIDE AND OUTSIDE THE ORGANIZATION:
- Some customer interaction required (high-profile contracts/customers); some senior management (VP level) interaction required.