Description
Communications Manager - Insurance Change - 6 months - Edinburgh
A top retail bank based in Edinburgh is currently seeking a Communications Manager to join a programme with the intention to improve the processing and people infrastructure across Insurance Operations.
Overview of the Programme/Project
- The role reports to the Head of PMO, supporting them in the production of senior stakeholder materials/collateral
- The role also provides communications and stakeholder management support across the scope of the whole programme.
- Leads the Insurance Customer Delivery Transformation programme communication scope and approach covering channels, media and articulating key messages
Role Accountabilities
- Develop and implement an ongoing communication and stakeholder management plan for the programme
- Build and manage stakeholder log
- Draft, edit and organise sign off of communications - and issue through a variety of media and channels
- Ability to build senior exec stakeholder packs eg take detailed information and present in a concise and informative way Interlock with the BAU communications owners
- Document Key Business Processes
- Improved and standardised Recruitment, Training & Development
- Accurate customer letters & statements
- Implementation of Service Excellence re-design & roll-in
- Enhanced Organisational Design & Operating Model
- Upgraded forecasting, planning & MI capability
Essential Skills and Experience
- Creativity - ability to build and deliver engaging messages
- Must have experience of either undertaking a strategic communication leadership role or significant programme experience with a people/communication specialism
- Accuracy and attention to detail
- Excellent PowerPoint skills
- The role will support senior workstream leads and also execs - good stakeholder and relationship management skills are required
- Ability to handle ambiguity
- Work in a Matrix programme environment and contribute/adhere to programme governance eg producing milestone plans, reporting, management of risks and issues
- Has experience and understanding of a financial services company specifically Life, Pensions and Investments
- Experience of colleague engagement activity specifically linked to communications and change programmes
Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 2 working days, please assume that you have not been successful on this occasion.
Campion Willcocks is an equal opportunities employer. Services advertised by Campion Willcocks are those of an employment business.