Client Engagement Manager - London, UK

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Damco Solutions
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Role: Client Engagement Manager (Tooling)
Job Type: Contract
Location: London, UK

Job Description:

  • Candidate should define an engagement model for each product family, and implement that engagement model
  • Required to work with the Portfolio Manager to flag up any proposed changes to the product portfolio and with the tooling manager to continuously improve the product portal
  • Need to work with the KPI person to measure net promoter score
  • KPI and Reporting

Training Management:

  • Will define the training strategy for the organisation and implement the various methods needed.
  • Need to create the training material required and ensure it is available in the normal Client's channels
  • Will set up, and own, a training academy where product owners and product managers go through a certification process to become experts in product management.

Tooling Strategy :

  • Need to gather all the needs and define a tooling strategy.
  • Define and own a set of ongoing working groups which include all relevant parties across the Provision/Portfolio/Pricing & Economic/Performance and process areas, defining and managing a book of work of deliverables across those areas.
  • Will ensure the product store and support plus has a common navigation and UX look and feel, and that the product store reflects all of the CIO and COO (non end user) offerings with a sensible brand and look and feel.
  • Will also define a near term tactical solution for the portfolio golden source which enables it to link into the other tools (such as Clarity) and enable KPI reporting.