Description
A new opportunity for a Internal Account Manager role has arisen in Birstall. This role is for Maternity cover.
To apply for this role you will need the following skills/experience:
- Proven track record in successful account management
- High achiever with proven experience of achieving sales targets
- IT infrastructure sales experience (desirable)
- Excellent sales & communication skills
- Ability to negotiate and influence at CEO level
- Good understanding of customer service
- Pleasant professional telephone manner
- Self-motivated with a pro-active approach
- Confident, mature and professional approach to work
- Emphasis on building good relationships with customers
- Strong Microsoft Office & Excel skills
- Self-Learner with a drive to succeed
- Team player with a passion to achieve targets
- Willingness and ability to be flexible in relation to time commitments of the role
- Excellent standard of written and spoken English
As a Internal Account Manager your daily activities will include:
-Make regular, planned outbound calls to existing client base to develop and maintain excellent customer relationships with the aim of retaining and growing allocated contract base
- Developing customer relationships through telephone, email or customer meetings (as approved) located at Birstall for this role
- Meeting productivity and sales targets with performance being measured against pre-defined KPI's
- Identifying and effecting contract amendments and schedule change documentation
- Working closely with Commercial team to generate customer contract amendments and complete transactions within rapid turnaround
- Preparing and submitting re-sign quotation documentation in order to secure multi year agreement terms
- Prepare and present weekly upgrade/downgrade/new business forecast pipeline reports via Salesforce
- Handle inbound customer calls and escalate appropriately
- Handle, manage and resolve end to end customer issues, complaints and queries ensuring high level of customer service at all times
- Diarise accurate customer call-backs
- Provide accurate and detailed reporting where required
- Maintain up-to-date Salesforce records on whole account base
- Prepare detailed account development plans
- Ability to influence and communicate effectively at CEO level
- Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet
- Carry out any 'ad hoc' assignments as and when required
- To be compliant with health and safety company policy and legislation
So if you feel you have the relevant skills and experience then please apply now!