Description
SAP CRM Consultant - Houston, Texas - 6months +
My client is looking for a SAP CRM Consultant to work on a new roll out project based in Houston, Texas.
The right candidate will have at least 6-8 years SAP CRM experience, with at least 2 full implementation projects experience, doing blue print design, implementation, customization, configuration and post Go Live support, of all aspects of the SAP CRM general modules
Skills:
1. SAP CRM 7.0
- Experience with Setting up Interaction Center
- Experience with Setting up CRM Service with integration to ECC Service requests
- Experience with Setting up Integration to SAP Contact center
2. SAP ECC
- with Service processes.
3. SAP Contact center
- Experience with Setting up for multi-level support call routing
- Experience with Setting up for skill based routing
- Experience with Setting up for Region based routing
- Experience with Setting up for Voice, Email and Chat
- Experience with assisting/Setting up the instance and guiding basis resources on set up
- Experience with SAP Contact center integration with Cisco Call Manager
4. SAP CRM Middleware
- Experience with Setting up Master data integration
- Experience with Setting up Transactional data integration
. Sales
. Service
- Experience with Setting up Enhancements for custom functionality
5. Data migration/loads
- Experience with setting up data migration from Non SAP systems for master data
- Experience with Setting up and executing LSMW for data loads
Start: 19th September 2016
Location: Houston, Texas
Duration: 6months +