IT Site Lead

IE  ‐ Onsite
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Description

IT Site Lead

This role reports to the International Shared Services team, and serves as the hands-on technical support & desktop lead Ireland.

Responsibilities include providing high touch IT support to business partners, including desktop and mobility support, technology upgrades, global webcasts and web chats, training, and ensuring readiness for key operating meetings. This role will also serve as the local site support of audio visual, collaboration, and server/data center support working with the owners of these towers to execute hands-on tasks on their behalf. In addition, this position will manage projects within the local site, implement new technology platforms, act as a liaison between customers and other corporate IT teams, provide consulting and architectural reviews within area of expertise, and develop skills for self and peers.

Key Responsibilities
Daily oversight of end-user IT support requirements, ticket queue monitoring, and escalation management.
Provide technical education, guidance and consulting to IT customers and team members on technology solutions, services, and standards.
Lead complex technical projects supporting global technological decisions and implementations.
Install and support technical solutions and implementations.
Establish service-level metrics used to define and measure technology services.
Proactively engage with business partners by doing daily walks through the office.
Provide support for onsite state-of-the-art collaboration and video conferencing technologies. Perform proactive checks and testing to ensure services are always available and remediate any issues found.
Provide support for applications including MS Office, MS Outlook/Calendaring, PowerPoint, Webex Conferencing, Telepresence and other AV services.
Network configuration and problem solving in Windows, Apple, and Citrix environments (wired and wireless; residential and business).
Set up and monitor important meetings that depend on A/V equipment to be successful (eg Townhalls, All Hands, Financial and Budget meetings, etc.)
Facilitate updates/upgrades to hardware, software and IT processes.
Assist other IT teams in troubleshooting hardware/device problems at the local site.
Provide comprehensive training to our business partners on new and existing technologies.
Partner with the Corp IT and End User Experience team on new technology introductions.

Skills
5+ years of relevant technical experience, including systems analysis, design and implementation.
Strong emphasis on Customer service and providing best-in-class end-user support.
Ability to solve complex technical and business problems.
Ability to coordinate projects and interact with all levels of management.
Ability to work effectively in a team environment.
Self-starter; ability to work independently with minimal supervision.
Knowledge of hardware, internals, peripherals, and software on platforms supported.
Excellent verbal and written communication skills.
Excellent judgment and customer interaction skills.
Technical certifications and experience in the healthcare field and qualified/validated systems are a plus.

Preferred technologies:
Windows Desktop (Windows 7/Windows 10, Office 2016), McAfee, Symantec DLO, LANDesk, Cisco Telepresence & VOIP technologies, VPN Support, RSA, MobileIron, familiarity with Office 365, AV Support (MirrorOp, WebEx/WebEx CMR.

Start date
ASAP
Duration
6 months
From
LCA Consulting Services
Published at
11.10.2016
Project ID:
1218112
Contract type
Freelance
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