Description
My Client is embarking on a large digital transformation project, and they are looking to speak to a customer experience lead with both digital and financial experience.
You must be able to:
- Coordinate customer insight gathering
- Defines and designs required experience
- Collects and integrates all customer insight and provide "customer and colleague" view on all activities: solution design, prioritisation, architecture, roll-out plan
- Pressure tests customer journey
- Challenge overall design to achieve best-in-class experience
We are looking foor people that have good digital and agile experience, and can adopt a new way of working. However you must also have experience of working in the financial services domian.