Description
OPERATIONS ENGINEER CONSULTANT (ITIL, LAN, WAN, VOIP/UC)
The contract is with a large consultancy to be on assignment at a client site in Luxembourg. The client is looking for an Operations Engineer Consultant to specify, design, implement and evaluate the quality and efficiency of telecommunications and/or informatics operations.
Tasks & Responsibilities
. provide the engineering work relating to infrastructure, combining in particular the evolution of services, continuous improvement, high-level technical studies and analysis of the causes of the problems.
. this combines the functions and processes: Problem Management (ITIL), Change Management (ITIL), Capacity Management (ITIL), Writing installation and operating documentation.
. provide: Preparation and implementation of major technical measures, Consulting, training and expertise.
. lead work based on mini-projects on a prior agreement
. deliver new services Integration Study.
. specification of requirements of operations, including the elaboration of Service Level Agreements (SLA) and Operational Level Agreements (OLA) in collaboration with users and persons responsible for operations
. specification of solutions for operations: Specification of teams (number of persons, competencies), specification of management systems (technology, architecture), specification of any other tools needed in operations such as Configuration Management Database, Knowledge System, etc.
. design of management systems and other tools: design of architecture, technical evaluation of alternatives offered on the market, conduct of proof of concept, testing in pre-production environment
. implementation of new solutions for operations: migration of new systems in production environment, definition of procedures, training of operators for new procedures, development of tools (customisation or configuration of commercial tools, development of small tools such as websites, databases, etc.)
. evaluation of quality and efficiency of operations by definition and implementation of metrics; periodical follow-up of metrics; proposal of measures to improve quality and/or efficiency of operations
. Training:
o Assessment of training requirements
o Elaboration of courses
o Implementation of training sessions
o Assessment of results of training
Skills & Experience
. University IT degree with minimum 8 years experience in IT, or non-university/IT degree with minimum 16 years in IT.
. Excellent knowledge of ITIL best practices in ICT operations.
. Excellent knowledge of human resources aspects of operations such as, but not limited to, competencies, work volumes, change management, training.
. Excellent knowledge of tools for ICT management: standards, market trends, practical implementations.
. Excellent technical knowledge of ICT infrastructure and systems in his/her domain of expertise.
. Recent practical experience with ICT operations in his/her domain of expertise: setup of operations, conducting of operations, implementation and follow-up of SLAs.
Prior Experience in the following is required:
o Internal Network (LAN): Alcatel, Cisco
o External Network and parametrical security (WAN/Secu): Juniper, Checkpoint, Bluecoat
o Telephony IP and integrated communication means (VoIP/UC): Cisco Unifed Communication
. Knowledge of ITIL process, a certification would be considered a plus.
. Ability to participate in multi-lingual meetings French and English.