ITSM Process Design Analyst

Georgia  ‐ Onsite
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Description

ITSM Process Design Analyst

Incredible opportunity to design a global ITSM ecosystem for this leading company.

You will be integral in the success of developing a ITSM plan for a critical high profile program that affects the entire enterprise - no pressure! This will begin with gathering initial plans and early documentation, discovering additional integration points, exposing risks, addressing concerns and building prototypes as well as a final ITSM model on ITIL v3 standards. You will work closely with Stakeholders and IT leaders to establish SLA's, gain consensus and factor all levels of support engineering, incident management, problem management and change management to build a robust ecosystem capable of supporting large scale mission critical programs and applications.

Excellent long term contract with challenge and visibility with a great organization and leading company culture. central perimeter location.

REQUIRED SKILLS:

  • Bachelors degree
  • 8+ years in IT Service Management
  • Strong experience designing and implementing ITIL support services in large scale enterprise environments
  • Strong skills with building workflow diagrams, communication flows, ITSM models and prototypes, creating SLA's
  • Demonstrated success in building Service Design programs with high customer-centric SLA's
  • Visio, Powerpoint, Excel
  • Excellent interpersonal, communication, collaboration and documentation skills
  • ITIL Certification

Preferred Skills:

  • ServiceNow


Start date
n.a
From
Visionaire Partners
Published at
29.10.2016
Project ID:
1229606
Contract type
Freelance
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