Second Line Support Consultant (Cloud Collaboration and in particular

LU  ‐ Onsite
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Description

Second Line Support Consultant (Cloud Collaboration and in particular around MS O365) - Luxembourg - English speaking

(2nd Line Support Consultant, Support Consultant, Level 2 Support, OKTA, IAM, Identity and Access Management)

One of our Blue Chip Clients is urgently looking for a Second Line Support Consultant.

Please find some details below:

Responsibilities/Main duties:

  • Primarily:
    • provide 2nd level support, assistance and training to users located worldwide in client's Business Units;
    • perform testing, ensure validation of new components and create documentation;
    • report, resolve and analyze incidents and malfunctions;
    • do preventive and corrective maintenance and propose enhancements;
  • Secondarily:
    • contribute to the improvement and communication of client's strategy around Cloud Collaboration and in particular around MS O365;
    • participate in the design and implementation of a new international IT helpdesk;
    • contribute to improve internal controls, ensure compliance of such rules for SOC certification target;
    • foster adoption of best practices and compliance with client's IT policies, in particular in Information Security.

Profile:

  • Primarily:
    • relevant degree/qualification in computer science;
    • administration experience with Microsoft Azure, Office 365 and some or all of its components (Exchange Online, SharePoint Online, OneDrive, Office Clients, Skype for Business, Yammer );
    • excellent communication and writing skills in English;
    • strong focus on building client relationships and on team work;
    • self-motivated, results oriented, rigorous, organized and autonomous.
  • Assets:
    • experience in Cloud Identity and Access Management (IAM in general, OKTA in particular);
    • knowledge of security governance and cloud connectivity;
    • French and German.

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Start date
ASAP
Duration
1-2 months+
(extension possible)
From
Octopus Computer Associates
Published at
23.11.2016
Project ID:
1243266
Contract type
Freelance
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