Subject Matter Expert Complaint Handling (TrackWise)

Massachusetts  ‐ Onsite
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Description

Operational

  • 5 years of experience in own area of expertise
  • Experience in software validation and testing
  • Experience in writing software requirements specifications
  • Experience with Sparta TrackWise
  • Ability to transfer system requirements into end user training materials and perform on site training to lead deployment sites
  • Ability to explain system requirements to end users and field end user questions

Customer Experience Competencies (as required)

  • 5 years of experience in direct customer contact
  • Awareness, & knowledge of their own markets challenges eg financially, culturally, understanding their customers expectations
  • Ability to translate the outside-in' perspective into meaningful process design.
Start date
ASAP
Duration
6 months Contract
From
Software Specialists
Published at
05.01.2017
Project ID:
1263726
Contract type
Freelance
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