Content Designer - Government - Shipley - INSIDE IR35

Job type:
Start date:
2 months +
Mercator IT Solutions
Published at:
flag_no United Kingdom
Project ID:

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My client is undergoing a major digital transformation programme - enabling customers to do more online and in Real Time, wherever they are. To do this, they need a team of outstanding people to create and run these new digital services and who understand the web, technology and people.

As a content designer you will be responsible for:

  • Writing, editing and publishing high quality content that meets user needs and creates outstanding digital services that users prefer to use
  • Communicating credibly with a wide range of people inside and outside of this Government department.
  • Making sure customer journeys are the best they can be
  • Managing relationships with subject matter experts to make sure content is accurate
  • Accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimised) and to the department's style
  • Accountable for choosing the best format for displaying information to the user - if we don't have one, we'll want you to suggest ideas or identify the gap
  • Making sure appropriate policy and legal checking within other parts of government happens, and that content is published quickly and efficiently
  • Monitoring the performance of content and tools and work with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback
  • Identifying ways to improve the content and to iteratively improve the product
  • At ease working in an agile environment with rapidly changing deadlines, workloads and goals and collaborating with others as part of an agile team

Skills and experience:

  • Extensive experience of writing for the web, with proven ability of creating content that is accessible and usable in Plain English.
  • Exceptional skills in convincing people that user needs and a usable approach is the only way to present information
  • Proven experience in using metrics and user feedback to define/refine content
  • Proven experience of working within a web application development environment, proficient in writing Markdown, picture sourcing and editing
  • Experience in choosing the best format for displaying information to the user
  • Experience in working with content publishing systems
  • Agile Experience preferable