Description
We are looking for a
Service Design Expert (m/f)
Reference: -en
Start: asap
Duration: 4 MM++
Place: in Hesse
Branch: Kreditbanken einschließlich Zweigstellen ausländischer Banken
Your tasks:
- Support the teams with knowledge on service design techniques and tools
- Facilitates group thinking on understanding the underlying behaviors, feelings and motivations of customers (e.g. ethnographic research)
- Visualizes the Customer Journey and/or develops Service Blueprint
- Hands on approach to validate and iterate Customer Journey and/or Service Blueprint by experimentation
- Synthesizes, structures and prioritizes customer findings
- Connects customer findings to the Persona, Customer Journey and Service Blueprint
- Develop prototypes through quick and dirty prototyping (e.g. wireframes and visual design for experiments) together with the UX Designer
- Keeps a close eye on the design process
Your qualifications
- Basic understanding of Agile and Lean Startup methodology
- Human-centered designer
- Able to bring in outside-in perspective
- Preferably experience in financial industry
- Experience with concepting, ideation, and iterative prototyping
- Ability to speak german and english language fluently
Skills:
- Designer