Description
This is an important role supporting the customer agenda of one of our key clients, a well backed start-up. The role will be reporting into the Head of Customer and in view of developing the customer journey. The role will work across the programme team and will also with external partners.
Responsibilities:
- Develop customer experience process architecture.
- Capture and document key customer journey steps and processes.
- Identify key touch-points and moments of truth.
- Able to translate customer insight and use CX best practice to recommend and implement innovative design solutions.
- Facilitate collaborative design workshops.
- Construct and visually present the customer journeys.
- Identify inconsistencies across touch-points and improve effectiveness in the customer experience.
- Assure the coherence of multiple workstreams to enable seamless customer experience ie. alignment of propositions, digital etc.
A very exciting opportunity for a someone interested in being part of something big!