Description
Client Administrator- FINNISH/POLISH/ITALIAN - contract
One of the worlds largest technology infrastructure companies with a European HQ based in Slough need to hire client on-boarding (OBS) experts who are fluent in either Finnish, Polish or Italian.
The Onboarding Specialist will act as a pivotal contact to ensure New and Existing Customers are oriented to services, policies, procedures and customer Portal. The OBS will also ensure that customer expectations are set in the forefront and ensure that all customer personnel who are involved with the IBX(s) are educated. It is essential that the OBS have strong interpersonal skills, be organized, able to problem solve, and have a strong sense of the importance of their function within the organization and for the customer. The Onboarding Specialist will most likely be the first organizational representative with whom the customer interacts and set the tone for the customer's experience with the company.
General Responsibilities
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues: Investigating and exploring answers and alternative solutions, implementing solutions, and escalating any unresolved problems
- The OBS will need enter new customer information into related systems and update existing customer information as required
- Document all call information according to standard operating procedures
- Conduct post-onboarding follow-up calls to customers
- Handle customer inquiries both telephonically and by email related to any onboarding activity
Requirements
- High school diploma or equivalent
- Required language proficiency and Business English proficient
- Excellent verbal and written communication skills
- Good listening skills
- Must have good data entry and typing skills
- Experienced in problem analysis and problem solving
- Customer service orientation; some experience in a call center or customer service environment
- Collaborative personality and able to build strong personal relationships
- Able to plan, execute and manage high volumes of work
This role is based in Slough and offers an hourly rate of £14, the initial duration is 3 months.