Description
UX Designer - 4 Month Contract - German Speaking (Remote) - £400-£500pd
An experienced UX Designer is required for an initial 6 month contract to work on a large transformation programme for a large German retailer. As a UX Designer you'll be looking at my client's customer touchpoints such as stores, contact centre, website and apps, as well as internal processes.
Scope
The project follows a typical Discovery > Define > Design > Deliver process.
Key activities within the Discovery phase are:
- Planning, facilitating and analysis of usability testing to discover insight into the current customer experience across desktop and app
- Desk research into competitors and analysis of the existing customer experience
- Contribute, review and feedback on service design blueprints which communicate the current customer experience
Define phase key activities:
- Plan, facilitate and collate feedback from a co-design session with customers to begin to investigate what the new experience could look like across website and app.
- Contribute, review and feedback on service design blueprints which communicate the desired customer experience.
- Contribute to agile planning sessions to translate the desired customer experience into epics and stories with the PM team.
Design phase key activities:
- Following an agile methodology, work through key customer journeys to design, test and iterate through rapid prototyping
Due to the nature of this project you'll be required to have fluent German communication skills and be able to travel to Germany if required.
For further information, please apply with your CV in MS Word format.
Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.