Description
CUSTOMER EXPERIENCE DESIGNER/DIGITAL TRANSFORMATION/BUSINESS TRANSFORMATION PROGRAMME/INITIAL 3 months CONTRACT/LEICESTER/£/DAY
I am working with a client in Leicester who are currently in the process to deliver a large Digital Transformation programme. The focus of this position would be to define and design the customer experience of the programme.
The main objectives of this position is to;
-Define the customer experience framework for the transformation programme aligned with the strategy
-Design the Customer and User Experience of those engaging with the business. Digital inclusion is critical
You will be responsible for;
* Working directly with stakeholder/product owners as well as project teams to facilitate customer strategy and research sessions, analyse findings and present actionable insight to inform customer experience improvements.
* Collaborate with team members, Business Analyst and Enterprise Architects and other stakeholders to translate ideas and opportunities into clear concept models, tangible prototypes and elegant screen designs.
* Conduct design workshops, provide feedback on wireframes, and lead definition of patterns and standard.
* Participate in design research and testing activities.
* Address customer's needs from requirement gathering using an omni channel approach.
* Develop information architecture, interaction flows and user interface deliverable.
* Elicit requirements and fully document design product work
* Participate in the full design and development cycle.
* Present ideas, research findings, sketches and other deliverable in an efficient manor.
You will be required to have experience in;
* Good experience in people-centred design, customer research and usability experience.
* Worked with a wide range of people at a variety of levels as well as stakeholder engagement.
* Strong facilitation skills leading project teams in participatory and collaborative design sessions.
* Strong application and interaction design best practice.
* Ability to rapidly sketch out user-flows with pencil and paper, whiteboards, or post-it notes.
If you have the required experience as an Customer Experience Designer who has delivered to large digital transformation programme, please send your most up to date CV to Sheena Patel
Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it. You can opt out at any time using the links provided.